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Every company approaches Service Level Management differently. However there are a few standard best practices that should be used as a base. This includes providing a description of the services offered and defining what is excluded to avoid misinterpretation and assumptions by either side; identifying performance metrics, with a definition and method of measurement, including expected turnaround time; establishing responsibilities and escalation procedures, and negotiating the tradeoffs between service costs and costs.

SLM also ensures that everyone is on one page to ensure that departments don’t have to fight over who is accountable for what. This is especially crucial if you work with outside vendors. Documenting SLAs will help you avoid confusion that could lead to miss delivery dates as well as poor metrics and unhappy clients.

In addition, SLM can help you keep agile by continually reviewing and monitoring your service and levels. You can then make swift changes if necessary.

It can also help improve the quality of your service, so that you can meet or even exceed your desired goals. For instance, you could like to improve the speed at which your website loads. There may not be any improvements if you go over the threshold.

SLAs can be a huge draw for potential customers as they provide a clear picture of what their investment in your service will look like. A team dedicated to SLM can be a great idea since it guarantees that their efforts won’t go overlooked or forgotten even after the contract has been signed.